Einstein GPT will infuse Salesforce’s proprietary AI models with generative AI technology from an ecosystem of partners and real-time data from the Salesforce Data Cloud. Salesforce launched Einstein GPT, the first generative AI CRM technology, which delivers AI-created content across every sales, service, marketing, commerce, and IT interaction, at hyperscale. Einstein GPT will infuse Salesforce’s […]
This feature assists companies in keeping track of what was discussed and the necessary action items after the call Yobi, the customer communication app for businesses designed to enhance customer relationship management (CRM), is introducing a new feature, Call Summarisation, which generates an automatic content summary through a transcript and identifies critical points discussed in […]
Openscreen Engage adds rich online publishing capabilities to design, launch and track QR Code programs Openscreen, a provider of QR Code-driven enterprise solutions, announced the release of Openscreen Engage, an end-to-end solution for publishing QR Code-led interactive content for on-location marketing, education and promotional campaigns. Building upon Openscreen’s dynamic QR Code, Customer Relationship Management (CRM) […]
Consumers today have incredibly high expectations, so every misplaced landing page, extra checkout step, and delay increases the likelihood of them getting impatient and leaving the website. The right tools can help get the customer with unprompted discovery and personalised recommendations Retailers need a digital presence, not just for the sake of having it but […]
Microsoft Middle East & Africa (MEA) announced the regional launch of the seller experience business application, Viva Sales. The product was announced during Microsoft’s Customer Experience Reimagined event, which brought Microsoft customers from across the UAE and the wider MEA region together to unpack the latest trends and best practices shaping Customer Experience. Viva Sales […]
Act!, a customer relationship management (CRM) and marketing automation solution for small to medium-sized businesses (SMBs), announced the availability of Act! CRM in the UK. Released in the U.S. in 2021, Act! CRM is an easy-to-use CRM and e-marketing solution that offers essential customer management, calendar, pipeline, forecasting, reporting and email marketing features to today’s […]
Magentrix PRM announced that it is now a HubSpot app partner. App Partners are independent software vendors who have built an integration with HubSpot and been accepted to the App Marketplace. Vendors utilising HubSpot as their CRM, can leverage the Magentrix integration for managing and growing their partner ecosystems, with a multitude of tools for […]
ClickUp, the productivity platform that brings work together in one place, and HubSpot, the customer relationship management (CRM) platform for scaling companies, announced the launch of a highly-requested partnership to help customers create more efficient workflows and better collaborate across teams. By bringing together the powerful capabilities of ClickUp and HubSpot, stakeholders throughout the customer […]
HubSpot announced a report titled The State of Partner Ops and Programs 2022 in collaboration with Canalys and Partnership Leaders, exploring how organisations leverage partner programs for growth. The channel business model has long been critical to many organisations’ go-to-market strategy. However, the role of partners is shifting as B2B buyers spend less time interacting […]
The tech stack shoring up a marketing strategy is gaining more and more significance in the digital age.
