RingCentral Adds AI To Video Capabilities


RingCentral is rolling out advanced and highly differentiated AI-driven video meeting capabilities.

RingCentral, a provider of cloud communications, video meetings, collaboration, and contact centre solutions, has introduced artificial intelligence-powered video capabilities and extended browser support for RingCentral MVP and RingCentral Video customers.

To enhance the user experience of RingCentral, new browser support for Firefox on desktop and Chrome for Android devices is also now available. It extends the browser support already available in Chrome and Edge on desktop.

Additionally, RingCentral is rolling out advanced and highly differentiated AI-driven video meeting capabilities, including the following:

  • AI-based advanced meeting insights and summaries capture a distillation of critical moments within meetings and create quick video highlight reels so users don’t have to replay an entire meeting.
  • It will have a whiteboard and a digital canvas for visual collaboration.
  • Live transcriptions can be reviewed at any time during the meeting and downloaded for future reference.
  • AI-powered noise reduction automatically filters out keyboard typing, dogs barking, and other background noises.
  • Participant reactions allow users to send non-verbal cues, such as emojis, slow down or go faster indicators, and more to meet participants.
  • It will have remote desktop control through the RingCentral app or a supported desktop browser.

“One innovation goal is to simplify hybrid work by delivering best-in-class video meeting capabilities. Our prior investments in AI, including RingCentral’s 2020 acquisition of Deep Affects, are unlocking new added value for customers and allowing us to deliver new capabilities,” Kira Makagon, chief innovation officer of RingCentral, said in a statement.