Lingo Implements Covid-19 Call Centre


Lingo Communications announced that it recently completed the implementation of its Cloud Contact Centre solution to power Tahoe Forest Hospital’s new Covid-19 Call Centre service.

The rapid implementation of the Lingo Cloud Contact Centre solution was an amazing accomplishment. This truly life-saving implementation was deployed in less than one week to meet the urgent need for this new Call Centre.

Tahoe Forest Hospital was already a Lingo customer using our Voice, LD and Broadband services. So, when the recent need arose for them to quickly standup a vaccine Call Centre they, along with their technology partner Prism Telemanagement, tapped Lingo to help them implement their Cloud Contact Centre solution. This Call Centre now manages their high-volume vaccine rollout efforts.

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“I am very excited about Lingo’s ability to complete such an important customer implementation within a very short time,” said Grant Williams, VP of Client Services at Lingo. “This kind of solution can only be implemented quickly when you use Cloud Contact Centre tools.”

Lingo’s Cloud Contact Centre solution also allows priority routing of customer calls to better support high-value clients during times of limited resources. Users can also easily apply IVR/Auto Attendant announcements during staffing shortages related to the pandemic and/or natural disaster occurrences. 

“I am thrilled that Lingo was asked to help Tahoe Forest Hospital manage its vaccine rollout efforts using our Cloud Contact Center solution,” said Vincent M. Oddo, CEO of Lingo. “In addition, Tahoe Forest Hospital is now able to use all of our significant product families (Cloud/UC, Voice, Broadband and LD) which makes them a very special and valued customer.”