AppTek, providers of Artificial Intelligence (AI), Machine Learning (ML), Automatic Speech Recognition (ASR), Neural Machine Translation (NMT), Natural Language Processing / Understanding (NLU/P) and Text-to-Speech (TTS) technologies, announced that it has met the interoperability requirements outlined by CallMiner, providers of conversation analytics to drive business improvement, for its Open Voice Transcription Standard (OVTS). By joining OVTS as a founding member, AppTek helped define the standard to meet the needs of the industry, and is able to integrate within and develop against the CallMiner Eureka platform.
With AppTek’s ASR technology as part of the CallMiner’s OVTS ecosystem, businesses can now unlock the “Voice of the Customer and Agent” in over 30 languages and dialects while relying on the accuracy of AppTek’s award-winning AI-enabled speech-to-text technology for the purpose of extracting actionable insights and business intelligence from 100 per cent of voice interactions.
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AppTek’s ASR technology features a wide range of language, accent and dialect support with machine learning models custom-trained to deliver high-quality recognition that leads to more accurate transcriptions of customer conversations. As part of the OVTS ecosystem, CallMiner certifies the interoperability of AppTek’s ASR technologies with the Eureka conversation analytics platform to ensure fast and flawless deployment for its customers.
“The contact centre is home to a wealth of business intelligence insights, but being able to convert voice to text for every customer conversation is critical in unlocking this value and driving enterprise-wide improvement,” said Jeff Gallino, CTO, CallMiner. “We’re happy to have AppTek as a founding member of the OVTS ecosystem, and look forward to working together to enable organisations to leverage their existing or preferred speech recognition vendor and take advantage of powerful conversation analytics capabilities.”
“We are thrilled to be included in the CallMiner OVTS ecosystem to pair our ASR technology with CallMiner’s conversation analytics platform to offer industry-leading accuracy across a broader range of languages to better extract and operationalise insights from voice-based interactions,” said AppTek COO Mike Ferzacca. “The combination of AppTek’s and CallMiner’s artificial intelligence and machine learning technologies offer businesses the ability to mine 100 per cent of conversations for intelligence that can drive substantial improvements across the enterprise.”