Emotions Make the Experience
Zoho has been in the business of transforming the way people work since1996. When the pandemic prompted companies globally to shift into remote working...
Address Customer Needs With Right Technology Response
“The most customer-centric organisations in the world maintain a continuous connection with their customers. They ensure an elated customer experience and their connection strategy...
Deliver Consistent Service Across Channels
Since the pandemic, 89 per cent of customers in the UAE and 91 per cent of customers in the Middle East and North Africa...
Businesses Need A Distributed Source Of Truth
Data-sync workflow automation platform Syncari was in the news earlier in May for raising $17.3 million in an oversubscribed series A. Syncari, founded in...
Reinventing Ecommerce: Idealz Bets On Incentives
You’ve undoubtedly heard that it’s a good thing to think outside the box. Last year forced companies to invest heavily in eCommerce, and the...
Customer Journeys Are Now Hybrid
“The focus should be on strategic goal setting, data privacy, data quality, data quantity, and also to enhance decisions that will improve customer experience...
Authentic Service is About Creating Value
Ron Kaufman is a global service consultant, speaker and educator who specialises in building uplifting service cultures with company leaders. Through his consultancy Uplifting...
Middle East Customers Expect Ownership Of Their Data
“Digital transformation is more than a buzzword,” says Robbie Kearns, Senior Regional Vice President at Salesforce. In the Middle East, organisations that listen to...
Make Customers A Part Of The Dialogue
Anja Petrovski, Marketing Director at Volkswagen Middle East speaks to Ravi Raman, Publisher of Martechvibe about how data impacts and influences all marketing decisions...
eCommerce Will Continue To Grow
There has been innovation in the home delivery mobile app space in South Africa. Murat Yoldas Ertugrul, VP MEA, Emakina, talks about how South...
