LivePerson, Inc., a producer of conversational commerce and AI software, and Google Cloud announced a partnership that aims to improve contact centre worker productivity using artificial intelligence.
LivePerson’s Conversational Cloud and Google Cloud Contact Centre AI’s Agent Assist are currently integrated. This should provide agents with real-time recommendations while they are working with customers. The hope that these AI-powered recommendations will lead to shortened times to resolution.
“Our partnership with Google means brands can further power their agents with AI to help them work smarter than ever,” said Alex Spinelli, CTO of LivePerson. “We’re proud to work with Google on bringing the best of human and artificial intelligence together to improve customer experience.”