eGain Corporation, a knowledge management platform provider for customer engagement automation, launched eGain AssistGPT.
An integral part of the eGain Knowledge Hub and powered by Generative AI out of the box, AssistGPT is a comprehensive zero-code solution for Knowledge Automation. For example, knowledge content draft creation, which used to take weeks, can now be completed in just a few minutes. The solution also helps customers in their omnichannel journeys with quick answers and contact centre agents and business analysts in the flow of their work. An AI Console allows administrators to define guard rails for the use of generative AI, manage prompts, and orchestrate it with other AI technologies in the enterprise.
AssistGPT comes with a best practice prompt library, which enables organisations to add business-specific prompts. Based on a BYO architecture, the solution allows the business to plug in their own AI engines to answer the prompts.
“Generative AI takes effort out of knowledge management. KM offers reliable content, business controls, and analytics for generative AI,” said Ashu Roy, eGain CEO. “Together, they deliver transformational value in customer engagement.”